FAQs on HIPAA Training, Certification and Compliance

Find frequently asked questions on different options for hipaa certification training and how to achieve compliance

Which course should I take to meet HIPAA Training requirement?

If you are HIPAA Privacy Security compliance officer or part of the core compliance team then consider comprehensive level CHPSE course. If you are an employee who has access to PHI but are NOT responsible for HIPAA compliance then takes the one-hour employee training ($25). Use our flowchart to decide on the right level of course for you.

First, you need to decide which category you fall into. We have 8 categories:

1. Healthcare Provider– Any single individual who works for an organization that provides preventive, curative, promotional or rehabilitative health care services in a systematic way to patients, people, families or communities.

Examples Healthcare Provider are  Hospitals, Private Clinics, Doctors, podiatrist, Physicians, Neurosurgeons, Ophthalmologist, Nurses, psychologist, Medical Schools, Plastic Surgeon, Medical Students, Orthopedist, Pediatrician, Medical Office Staff, clinical optometrist, Pharmacies, Dentists, Nurse practitioner, Chiropractors, Allergist, Anesthesiologist, Physical Therapists, ENT Specialist, Massage Therapists, Dermatologist, Radiologists, nurse-midwife, Cardiologists, Hospice, Gastroenterologist, Nursing Homes, Gynecologist, General Psychiatrist, Home Health, Gynecologist, Durable Medical Equipment providers, clinical social worker, Audiologist, Gastroenterologist, Psychiatrists, Rheumatologist etc.

2. Mental Health Provider – Any single individual who works or will work in future for an organization involved in the direct medical treatment of patients involving mental health.

Examples of mental health provider are Psychologists, Mental health counselor, Psychiatrists, Addiction counselor, Psychoanalyst, Clinical social workers, Psychiatric Nurses, Behavioral services, Psychotherapist, Mental health programs, Family and marriage counselor, Religious Counselor, Art Therapist, Psychiatric Pharmacists etc.

3. Business Associate– Any single individual who works or will work in future for a company that offers services or products to health care entities, health plans, health insurance providers, or other business associates and will have access to protected health information (PHI).

Examples of business associates are Medical couriers, Medical Billing, Business processing outsourcing (BPO) provider, Document/record storage, Medical transcription services, Insurance brokers (take course designed for insurance brokers), Document disposal (shredding) companies, Answering services, CPAs, Third party administrator (TPA), Software companies, Patient safety or accreditation organizations, Pharmaceutical representatives, e-prescribing gateways and other HIOs, Medical device manufacturers, Pharmacy benefit managers, Collection Agencies, Attorneys, Health information exchanges (HIEs), Actuaries, Marketing services, Cleaning services, Asset Recyclers, Researchers (if performing HIPAA functions for a covered entity) , Accounting services firm, Auditors, Healthcare Consultants, Financial institutions (if engaging in accounts receivable or other functions extending beyond payment processing), Cloud vendors, etc

4. Insurance Brokers and Agents– Any single individual who works for an organization that provides health insurance brokerage or administration services for employer group health plans.

Examples of Insurance Brokers and Agents are Insurance Brokers, Insurance Agents, Benefits Management Services, Third Party Administrators.

5. Employer and Group Health Plans– Any single individual who works in the HR benefits staff for an organization involved in sponsoring and managing group health plan benefits for its employees

Examples of Employer group health plans are HR benefits staff for employers who sponsor group health plans (self-insured and fully insured) for their employees such as medical health plans, dental, vision, flexible spending accounts, etc.

6. Call Center Organization – The call center is a centralized office used for receiving or transmitting a large volume of requests by telephone or chat.

Examples of healthcare related call centers are Billing, Collection, Patient Communication, Medical insurance, Dental insurance, Vision insurance, Medical answering services.

7. Research Organization – For HIPAA purposes “Research” is defined as any systematic investigation (including research development, testing, and evaluation) that has as its primary purpose the development of, or contribution to, generalizable knowledge. This is intended to cover human subject research involving IIHI, not research on data that have been de-identified in accordance with 45 CFR 164.502(d), and 164.514(a)-(c).

Examples: A university that conducts human subject research projects, an independent research organization, medical schools, Laboratories doing research, pharmaceutical companies and others.

8. Law Enforcement and Public Safety Professional is a government employee who is a sworn officer of the city or county or state who acts in an organized manner to enforce the law by prevention, investigation, apprehension, discovering, deterring, rehabilitating or punishing people who violate the rules and norms governing that society.

Examples are Government employees & contractors working in the Fire Department, Law Enforcement, Emergency medical technicians, Public health officials, Hazardous materials professionals, Public safety communications representatives, Public Works officials, Emergency managers, Justice & Court employees, Department of Corrections, FEMA, FBI, U.S. Marshals and others.

Once you have decided on which category you fall in next step is to select the right level of the course.


Do we need any additional training if we have headquartered in Texas or have locations in Texas or work with health care providers in Texas?

If you are located in Texas or have locations in Texas or work with health care providers in Texas you will also need to comply with Texas House Bill 300 (or Texas HB 300 for short).

You can register for the HIPAA with HB 300 course.

For more information on Texas HB 300 visit the page on “Texas HB 300


Do I need to take the one hour HIPAA employee course, Certified HIPAA Privacy Associate (CHPA) training course, or both?

Both the courses meet the need for the awareness training for the regulation. Students take CHPA course ($99) when they want the credential with their name, add to resume, or want to use the logo for their benefit then they take the CHPA course with unlimited exam option.

If you want the economical solution than one hour course ($25) is recommended and if you want credential for a resume or use the logo for your marketing purpose then CHPA is recommended.


I am a medical student. Do I need to take the One Hour HIPAA Employee Training course, CHPA course, or both?

If you want the economical solution than one hour course ($25) is recommended and if you want credential for a resume or use the logo for your marketing purpose then CHPA ($99) is recommended.


What is the cost of One Hour HIPAA Employee Training? Do you offer group discounts?

The pricing for a One Hour HIPAA Employee Training course is $25. We offer discounted prices for more than 10 registrations.


Do you offer custom training course based on company’s learning objectives?

We can create a custom course for you depending on your needs and number of employees who need the training on an annual basis. We have created courses for multiple companies where we understand their needs and provides solutions with different levels of training for all employees. We can offer the training as onsite, live web-based or self-paced online course.


How can I get the quote for the customized onsite training?

We can come to your site and present a custom course based on your learning objectives. We will work with your HIPAA compliance officer to understand your requirement and then create the course. We can create courses from one hour to 5 days training. Email us or call us at 515-865-4591 so we can understand your needs and propose a solution based on it.